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Cancellation & Refund Policy

Last updated: November 3, 2026

This Cancellation & Refund Policy applies to payments made to Brain Hub AI Solutions (proprietor: Ayush Jain) for our AI, software, website, cloud and data services. Because our services are custom work done for each client, refunds depend on how much of the work has been started or delivered.

1. How payments work

Most projects are paid in parts: an advance payment before work starts, followed by milestone payments as agreed in the proposal or invoice (the “Project Agreement”). Each milestone covers a defined part of the work.

2. Cancelling a project

  • You may cancel a project at any time by emailing business@brainhubaisolutions.online from your registered email address, with your name, invoice or payment reference and the reason for cancellation.
  • We will acknowledge your request within 2 working days.
  • Work stops on the date we receive your cancellation request.

3. When you are eligible for a refund

  • Work not started: if you cancel before we have started work on the project, the full advance is refunded.
  • Work in progress: if you cancel after work has started, we refund the amount paid minus the value of the work completed up to the cancellation date (calculated on the agreed milestones or the effort spent), and minus any non-refundable third-party costs already incurred on your behalf. We will share a short breakdown with you.
  • Duplicate or excess payment: if you were charged twice or paid more than the invoiced amount, the extra amount is refunded in full.
  • Failure to deliver: if we are unable to deliver an agreed milestone for reasons within our control, the payment for that undelivered milestone is refunded.

4. Non-refundable items

  • Milestones that have been delivered and accepted.
  • Third-party costs paid on your behalf, such as domain names, hosting plans, software licences, app store fees, API or AI model usage credits.
  • Consulting sessions, audits or workshops that have already taken place.
  • Monthly retainer or support periods that have already started.

5. Retainers and dedicated team engagements

Ongoing engagements can be cancelled with written notice by email. Cancellation takes effect from the next billing cycle; the current cycle is not refunded. Any amount paid in advance for future cycles is refunded in full.

6. How refunds are processed

Approved refunds are initiated within 2 working days of approval and credited to the original payment method (card, UPI, net banking or wallet used for the payment) within 5–7 working days. The exact time for the amount to reflect may depend on your bank or payment provider. We do not charge any fee for processing a refund.

7. Cancellation by us

If we have to cancel a project (for example, if the requested work is unlawful or we cannot deliver it), we will refund the amount paid for work not yet delivered, using the same process and timeline.

8. Contact

For cancellations, refund requests or payment questions, email business@brainhubaisolutions.online or use our contact form.